Tech

UK mobile customers stung by ‘sharp practices’ says consumer group

Citizens Advice calls for Ofcom to act after finding Vodafone, EE and Three charge customers for handsets after phones paid off

Three of Britain’s biggest mobile phone networks keep charging customers extra for their handsets after they have been paid off, leaving them up to £38 a month worse off, a consumer group has warned.

Citizens Advice found that Vodafone, EE and Three were overcharging customers who failed to change their contract an average of £22 a month, rising to £38 a month for buyers of premium phones including the Samsung Galaxy S8, Apple iPhone and Sony Xperia XZ Premium.

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