{"id":119145,"date":"2019-04-18T09:30:17","date_gmt":"2019-04-18T09:30:17","guid":{"rendered":"https:\/\/www.bnreport.com\/galaxy-fold-broken-screens-and-more-the-good-and-bad-of-samsungs-new-foldable-phone-cnet\/"},"modified":"2019-04-18T09:30:17","modified_gmt":"2019-04-18T09:30:17","slug":"galaxy-fold-broken-screens-and-more-the-good-and-bad-of-samsungs-new-foldable-phone-cnet","status":"publish","type":"post","link":"https:\/\/www.bnreport.com\/en\/galaxy-fold-broken-screens-and-more-the-good-and-bad-of-samsungs-new-foldable-phone-cnet\/","title":{"rendered":"Galaxy Fold broken screens and more: The good and bad of Samsung\u2019s new foldable phone \u2013 CNET"},"content":{"rendered":"

Life with the Galaxy Fold took a turn on Wednesday as four of my fellow reviewers experienced bulging, flickering and malfunctioning screens<\/a>. Although my particular review unit seems to be unaffected, the incident has cast doubt on the Fold's daring new bendable design.<\/p>\n

Let me start by telling you what I know about the review units before sharing how the device works. The Galaxy Fold goes on sale April 26 for $1,980, and Samsung handed out review units on Monday, April 15 so reviewers could get the word out the day preorders officially began. That's a common practice, and so is delivering early production devices into reviewers' hands.<\/p>\n

These handsets are usually one of the first run, but not meant for retail sales. They may not have completely final hardware or software, which means that reviewers may experience bugs or irregularities. If that happens, reviewers usually alert the company. In this case, Samsung told me that our version of the Fold is the unlocked model for the European market. US services like Samsung Pay, Bixby and Samsung Health won't work on it, and calling might be subpar because these particular Folds aren't optimized for US carriers. Fair enough.<\/p>\n

\nLook closely beyond the bezel and you can see a thin film ringing the Galaxy Fold. Samsung says this protective layer isn't a screen saver, and you shouldn't peel it off or you might damage the screen.<\/p>\n

Angela Lang\/CNET <\/p>\n<\/figcaption><\/figure>\n

The phone "is manufactured with a special protective layer," to cover the plastic Infinity Flex display, Samsung said earlier this week. "It is not a screen protector \u2013 do not attempt to remove it."<\/p>\n

Because of the Fold's early production status and these screen incidents, CNET will hold our Galaxy Fold rating until the final production unit we purchased arrives. Until then, I'll continue to share my wins and losses with the Fold here.<\/p>\n

Read<\/strong>: Why Galaxy Fold screens are having a meltdown and what you should do if you bought one<\/a><\/p>\n

Where we are as of Wednesday, April 17<\/h2>\n

My third day with the Galaxy Fold has been pretty good, actually. I'm definitely getting the hang of navigating the three active windows, and getting used to typing and taking photos with such a large screen. It's great how natural it's feeling to snap the phone closed to stash in a pocket or purse, and open up again to do more. <\/p>\n

Today, even more than yesterday, my thoughts on Samsung's almost-$2,000 Galaxy Fold are taking shape. However, they're still far from set, and now I'm keeping a watchful eye on potential screen issues.<\/p>\n

I've passed the Galaxy Fold around to a lot of coworkers and friends in my time with it so far. I love watching their faces \u2014 the act of bending and unbending the screen is such an "aha!" moment. For me, the first thing I noticed was its weight as I lifted the Fold off its stand. I appreciated the heft of it and the smooth, glossy glass backing. The first time you bend it in half.<\/p>\n

\n

\nThere's an 11-person line at the @CNET<\/a> SF office to play with the Samsung Galaxy Fold @jdolcourt<\/a> brought in today. I was first in line and I liked it in my super brief test. Here's @richardjnieva<\/a> fooling with it. Haven't seen this much curiosity for a new product in a long time. pic.twitter.com\/GR2Mh6EbWW<\/a><\/p>\n

\u2014 Stephen Shankland (@stshank) April 17, 2019<\/a><\/p>\n<\/blockquote>\n<\/figure>\n

The Fold is a phone you have to understand on a physical level that words and photos don't do justice. You have to feel how much force you need to throw into it to close the device and open it again. To gauge the smoothness of that big hinge as the "wings" open and close. It isn't hard, but you do need to be deliberate, and I like the little bit of exertion the Fold demands from you. <\/p>\n

<\/figure>\n

Now playing: Watch this: Galaxy Fold is a foldable phone with a bendable screen <\/p>\n

5:41 <\/p>\n

It may have a large notch along with its plastic interior screen and bezel (not my favorite things), but overall the Fold still feels like a premium, cohesive device that's building a case for why it exists apart from the novelty. So far, I've used the Galaxy Fold on a very crowded subway, in a cab, on the train, in a car, walking down the street, sitting at a cafe and on an airplane. There are things that work and things that don't.<\/p>\n

I've read the news, Tweeted, Slacked, emailed, taken photos and watched Netflix and YouTube videos. I'm not totally thrilled by some of Samsung's design decisions \u2014 like a too-small virtual keyboard on the outside and a cumbersome one on the inside \u2014 and I'm still waiting to see how certain features will pan out. <\/p>\n

But I love that I can actually zip the Fold into the pocket of a short-waisted, fitted leather jacket, and that when I've finished a session of use, I can simply close it up with a snap and stash it away. Opening and closing the Fold still feels a little special, but I was surprised at how quickly that's becoming second nature.<\/p>\n

Foldable phones are an insane idea, not because the phone itself bends, but because the screen does. <\/p>\n

Although I'm excited to be exploring the Galaxy Fold, I'm not blind to questions about its durability and usability. But at this point, the novelty of learning a completely different type of device is still intoxicating. Remember, the Fold is a first-generation device. There are bound to be issues as Samsung and the industry hammer out what works and what doesn't. Samsung knows that the Fold is a luxury device that will become a status symbol for early adopters. What none of us knows is how long foldable phones<\/a> will last \u2014 fad or future?<\/p>\n

Read<\/strong>: How to buy the Galaxy Fold<\/a><\/p>\n

Foldable phones are an insane idea, not because the phone itself bends, but because the screen<\/em> does. That's a hard trick to pull off and even harder to do well \u2014 I'll eventually let you know if this one manages it. A few years ago, a foldable phone sounded like a futuristic joke: We can't stop our regular glass phone screens from breaking, and now you want to bend them? <\/p>\n

But now there's enough critical mass, thanks to phone-makers like Samsung, Huawei with the Mate X<\/a> and TCL<\/a>, that foldable phones are becoming more real every day. Even Google's<\/a> in on the action, pledging Android support so that its software will switch from one screen orientation to another as you fold and unfold the display. A little-known company sold the first foldable phone, the Royole FlexPai<\/a>, but Samsung's Fold is the first "real" foldable phone for most people. <\/p>\n

Foldable phones will start off as ultra-expensive \u2014 the 4G version of the Fold starts at $1,980, and the Mate X costs about $2,600 \u2014 and there may be kinks to work out. (UK and Australian prices are TBA, but $1,980 converts to about \u00a31,500 or AU$2,750.) But if enough people clamor for a device that puts a big screen in a little body, then a foldable phone design has the chance to change the way people use their phones<\/a>: multitasking, interacting with the device and possibly even making other devices, like tablets, obsolete. I've said it before: foldable phones are the wild west. <\/p>\n

<\/figure>\n

Now playing: Watch this: Epic Galaxy Fold unboxing: Samsung makes it count <\/p>\n

6:26 <\/p>\n

I'm starting my review period in earnest and will update this frequently along the way. Come back for more observations!<\/p>\n

When the Galaxy Fold is closed\u2026<\/h2>\n

You can use the Galaxy Fold closed like a book or open like a tablet, but Samsung has clearly designed the Fold to be used open most of the time, and closed when you just want to do or check on something quickly. Closed, it's tall and narrow, and the 4.6-inch exterior display feels small. <\/p>\n

The Galaxy Fold's screen sits in the middle of the body, surrounded on all sides by thick bezels, if you want to call them that. This design gives the screen the impression of being even smaller than it is. The alternative, I suppose, would be to have an even taller screen, which might present some of its own challenges formatting common apps.<\/p>\n

\"317-galaxy-fold\"\/\"317-galaxy-fold\"\/
\nTalking on the closed-up Fold is comfortable and makes sense.<\/p>\n

Sarah Tew\/CNET <\/p>\n<\/figcaption><\/figure>\n

Closed is how the phone feels its most solid and sturdy (though you do get a two-part case in the box). Its weight and smooth, glass finish lend a certain gravitas. Samsung even tries to dress up the hinge by allowing you to customize with a gold or silver color if you're buying the phone in green or blue. <\/p>\n

The Fold's hinge moves smoothly, but a large mechanism here also makes the width of the phone's "wings" quite narrow. Closed, it looks like a sandwich. On the right side, there's a volume rocker and a power button, and the fingerprint reader doubles as the Bixby button. I've accidentally pressed it a couple times already.<\/p>\n

I will say, when it's folded up, it feels a bit like a flip phone or older candybar phone, and is pretty convenient for placing calls. It's less convenient to launch the camera by double-pressing the power button, or unlocking the phone when it's folded up, because those buttons are on the second camel hump when the Fold is closed, so you have to reach across one layer to press them. That leads to inaccuracy.<\/p>\n

\"229-galaxy-fold\"\/\"229-galaxy-fold\"\/
\nLife is different with a 4.6-inch screen.<\/p>\n

Sarah Tew\/CNET <\/p>\n<\/figcaption><\/figure>\n

Using apps in closed position <\/h2>\n

When it comes to the real business of a phone \u2014 using apps \u2014 the more compact configuration is a bit more of a challenge. Although the Fold's screen is much smaller than any phone you're used to, you can still access all your installed apps. Samsung preloads a large clock widget, which you can tap to get into your clock app (handy for setting an alarm), and you can change this widget up if you'd like. <\/p>\n

There's also the Google Search bar, and space for three app icons. You can make folders, so that helps put more on the page, and of course there are multiple home screens, so you can quickly get to your apps. The app tray is also easy to invoke by swiping up from the bottom, as you would on other phones.<\/p>\n

\"313-galaxy-fold\"\/\"313-galaxy-fold\"\/
\nTyping on that tiny screen can be a challenge.<\/p>\n

Sarah Tew\/CNET <\/p>\n<\/figcaption><\/figure>\n

Font size and icons are both miniaturized, which feels like a throwback to the days when we all hunched over our phone screens hunting and pecking our way through. As I tried responding to Tweets and messages while on the go, it became clearer and clearer that this screen, and its virtual keyboard, are too small to be really useful. I can almost type accurately when I'm immobile, but once I started walking or being bounced by a train or bus, the mistakes grew to the point of being unreadable.<\/p>\n

Maybe it's be easier to type on the 4.6-inch screen if the Samsung keyboard supported tracing. I could switch to Gboard<\/a>, the virtual keyboard I prefer, but then I'd lose the split-screen keyboard when I open the Fold. I scoured the settings and it doesn't look like you can use different inputs on the front and interior screens the way you can set different wallpapers.<\/p>\n

My solution was to use voice input, but Samsung's default software only mangled my words more. I was able to turn it off in the settings, which fell back to Google's voice input, my preference all along. That helped tremendously.<\/p>\n

\n

\nPro tip on the Galaxy Fold. When the phone is closed, voice input works best. The screen is too small to type and walk without making pure gibberish. I turned off Samsung voice input to default to Google's, which works even if you're using the Samsung keyboard<\/p>\n

\u2014 Jessica Dolcourt (@jdolcourt) April 17, 2019<\/a><\/p>\n<\/blockquote>\n<\/figure>\n

I have smaller fingers, so it this was hard for me, it's certain you'll struggle if you're blessed with girthier digits. I'd definitely rly on Google Voice or Bixby to do certain things, like place a call, search for store hours or turn Wi-Fi on and off.<\/p>\n

The one thing I will say is that the Fold is easy to use one-handed when folded up, especially if all you want to do is follow map navigation or snap a quick photo. <\/p>\n

When you open the Fold\u2026<\/h2>\n

Samsung expects you to unfold the device to its full 7.3-inch glory when you want to fine-tune your photos and compose longer messages. <\/p>\n

When you do open the Fold, any app you have open on the outside will also unfurl on the inside. This is called App Continuity, and it's something that Samsung and Google worked on together to make sure that the fold doesn't experience lag. <\/p>\n

\"201-galaxy-fold\"\/\"201-galaxy-fold\"\/
\nI was shocked that the Galaxy Fold completely zipped into my jacket pocket.<\/p>\n

Sarah Tew\/CNET <\/p>\n<\/figcaption><\/figure>\n

So far this works as expected, without delay. But if you want the app on the inside screen to follow you to the smaller exterior one, you'll need to select those apps in the Display settings. This is because you may not want every app to dog your heels \u2014 you might decide that, for most apps, closing the phone means closing out what you're doing. <\/p>\n

Right now, WhatsApp, Microsoft<\/a>, Spotify, Amazon Prime<\/a> Video, Samsung and Google apps have all been optimized to use the design. If the app doesn't support app continuity, it still works, but you'll need to resize the app for full-screen \u2014 otherwise you'll see black bars on either side.<\/p>\n

But back to the small screen. Start typing something in this folded-up view, say an email, and you'll notice that Samsung splits the keyboard to make typing more comfortable on the larger screen. I'm not the world's biggest fan of the Samsung keyboard (this may be an understatement), and it's irksome that you can't trace to type in split screen mode. I'm sure that third-party virtual keyboard replacements will rise to the challenge. <\/p>\n

For now, I'm going to stick with the default to see if I can improve my typing speed. I'm already getting faster, though I can't tell if my fingers are sore from all the overwork testing and writing up the Fold, or if stretching my hands out to type is starting to take its toll.<\/p>\n

\"303-galaxy-fold\"\/\"303-galaxy-fold\"\/
\nThe split screen keyboard is helpful.<\/p>\n

Sarah Tew\/CNET <\/p>\n<\/figcaption><\/figure>\n

There's an art to using three apps at once<\/h2>\n

Multitasking is one of the Fold's biggest selling points. Being able to use up to three apps at the same time is, after all, one advantage of using a larger screen. But multi-active windows, as it's called, is still something I'm still learning. It's complicated and a little confusing, but bear with me and I'll do my best to explain it.<\/p>\n

Most of the time, you'll open an app the way you normally would, either by tapping the icon on your home screen, picking it from your Recents tab, or swiping up from the bottom to select from the app tray. Now say you want to chat with someone while you're playing YouTube videos. You swipe from the right side of the screen (where the edge display is on other Galaxy phones) and launch an app that way. <\/p>\n

\"038-galaxy-fold\"\/\"038-galaxy-fold\"\/
\nYou can use up to three apps at once.<\/p>\n

Sarah Tew\/CNET <\/p>\n<\/figcaption><\/figure>\n

You'll notice that opening the second app scooches the first one over to the left so the second one can load as a tall, narrow panel. Then, if you add a third app (same way you add a second), the secondary panel divides in half to make room for the third panel. You can slightly resize these windows, close them out, and drag and drop to reposition them using blue "handles" at the top of the app. For example, if you want your third app to become your main window, you can drag it over into that position. <\/p>\n

I noticed right away that the more apps you have open, the smaller the font, so you may not really want to use all three at once all the time. But if you want to quickly open the calculator while you're reading a news story, you don't have to stop what you're doing to switch focus. You can also turn the phone to landscape mode to change the orientation, which makes the windows wider and shorter. <\/p>\n

To load an app on the main window, you swipe up to access the app tray. To open an app on one of the other windows, you flick from the app tray on the right and launch an app that way. One more pro tip: You can also build out your multiwindow screen by dragging and dropping icons from the Recents tab. <\/p>\n

\n

\nA limitation with multitasking on the Fold. Not every app you want to open is openable at this stage. Hopefully the top developers jump on board soon. Like it or not, more foldable phones are coming #GalaxyFold<\/a> pic.twitter.com\/n9BDO0hM1d<\/a><\/p>\n

\u2014 Jessica Dolcourt (@jdolcourt) April 16, 2019<\/a><\/p>\n<\/blockquote>\n<\/figure>\n

Everything I just described happens in a perfect world, but there are limitations. Some apps you'll never have the option to open as secondary or tertiary panels, and that really sucks. I'm hoping Samsung will work with top app developers to make this happen.<\/p>\n

Interestingly, I noticed that some apps might open not as a panel, but as a pop-up (see my embedded Tweet above). In this case, I opened Netflix to start a download, and then opened Google Drive to find a file while I waited. I had expected Drive to open as a panel, and was surprised to see it as a window in a window, a lot like the picture-in-picture view that lets you see Google Maps navigation as a thumbnail while focusing on something else entirely. I expanded the pop-up and moved it around using the same "handles."<\/p>\n

\"234-galaxy-fold\"\/\"234-galaxy-fold\"\/
\nClosed, the Fold looks like two phones stacked one on another. You can see the fingerprint reader\/Bixby button below the lock button. <\/p>\n

Sarah Tew\/CNET <\/p>\n<\/figcaption><\/figure>\n

Speaking of the Netflix download (two episodes of the British period spy drama Traitors), the image doesn't naturally fill the screen and I didn't see an onscreen control to expand it \u2014 just black bars on the top and bottom. Samsung will definitely want to work with Netflix on formatting, because this is not an ideal arrangement. You can force the app to expand if you dig around in the display settings, but that didn't change anything for Netflix.<\/p>\n

What about the air gap? The notch? The crease?!<\/h2>\n

Three design decisions are causing quite a stir. Let's define some terms.<\/p>\n

Air gap<\/strong>: The opening closest to the Galaxy Fold's hinge where the two halves of the phone don't touch when closing.<\/p>\n

Notch<\/strong>: The roughly inch-long cutout on the right side of the 7.3-inch display, which houses two cameras and some sensors.<\/p>\n

Crease<\/strong>: This is the seam in the Galaxy Fold's plastic Infinity Flex display, which exists because the screen folds in on itself. Foldable screens with outward bends have an obvious ridge, too.<\/p>\n

\"225-galaxy-fold\"\/\"225-galaxy-fold\"\/
\nThe Infinity Flex display is made of a type of plastic because bendable glass isn't available yet.<\/p>\n

Sarah Tew\/CNET <\/p>\n<\/figcaption><\/figure>\n

Now, how do I feel about them all? The air gap is smaller than I feared it would be, and while it's noticeable, it doesn't stand out. The Fold's two edges clack magnetically and securely in place, so you're not getting much stuck in this space. However, I could easily slip in a credit card. Then I slipped in another, which mostly held because of the tension created by the magnets. <\/p>\n

The notch looks\u2026pretty ridiculous, and unnecessarily large. But notch hatred and the necessity for notches are two sides of the same coin, a problem that every phone maker is trying to solve: how to get you more screen. Samsung could easily get rid of the notch if it made its bezel uniformly thick across the top, but then you'd get a smaller screen or a larger device to compensate. <\/p>\n

Or, there's the Huawei Mate X's approach (video)<\/a>, which is to create a big curve and a handle that houses four camera sensors that you use for front and back, but even that design will come with trade-offs (like a rigid portion and two uneven screen halves.<\/p>\n

\"216-galaxy-fold\"\/\"216-galaxy-fold\"\/
\nThere's that air gap.<\/p>\n

Sarah Tew\/CNET <\/p>\n<\/figcaption><\/figure>\n

And if you hate the notch enough, you can artificially black out part of the screen using some display settings (Display > Full-screen apps > Advanced settings > Hide camera cutout). <\/p>\n

The notch does stick out like a sore thumb when watching Netflix movies. In other apps, like YouTube and games like Riptide Renegade, the screen in line with the notch blacks out to create wider bars on either side. You don't notice the notch so much, but you also don't get the full-screen experience.<\/p>\n

Now, let's talk about that crease. Yes, it's there, and it's visible for the simple and enduring reason that foldable phones have screens that bend in half. Until we find a material that fluidly self-heals when bending and unbending, we're going to have to put up with some amount of creasing. <\/p>\n

So far it's not egregiously noticeable. When I press down on the 7.3-inch screen when the Fold is opened, I can feel the hinge mechanism underneath, but I don't really feel it if I'm swiping lightly. We'll have to see how this interferes \u2014 or not \u2014 as I use the phone over time. <\/p>\n

\"068-galaxy-fold\"\/\"068-galaxy-fold\"\/
\nThe Galaxy Fold comes in black, green, silver and blue.<\/p>\n

Sarah Tew\/CNET <\/p>\n<\/figcaption><\/figure>\n

The deal with the Fold's six cameras<\/h2>\n

The Galaxy Fold has a total of six cameras: three on the back, one on the front and two inside. It also has that big notch when you unfold the phone. You'll see that the two interior lenses are centered on a black bar (the notch) that extends to the right. Samsung says this is where it's put the RGB and proximity sensors. <\/p>\n

While you can snap shots using the 4.6-inch screen, Samsung expects you to use the Fold unfolded to take most photos, because you'll be able to better adjust the blur and settings that way. I don't love holding the Fold up like a tablet to take my photos. I make fun of those people (sorry, people). Now I will become one of those people. Still, I'll keep an open mind during this testing phase.<\/p>\n

\"081-galaxy-fold\"\/\"081-galaxy-fold\"\/
\nYou can see two cameras when the phone's unfolded, and a pretty sizable notch.<\/p>\n

Sarah Tew\/CNET <\/p>\n<\/figcaption><\/figure>\n

4.6-inch screen (cover camera)<\/strong>:<\/p>\n